Shopping Frequently Asked Questions
Payment Frequently Asked Questions
Orders and Returns Frequently Asked Questions
What Shipping Methods Are Available?
Currently Express/ Sea freight (to door or to port)/ Air freight (to door or to port)/ Land freight/ Postal are supported by Trade Assurance order. Please negotiate with our sales and select the shipping method when place the order.
How Long Will It Take To Get My Package?
In normal China Post (or Hong Kong Post) it may take between 2-5 weeks to arrive. If you can wait, this is the most economical option for small, such as samples and packs shipments. You can track and trace in line, but the information cannot be updated in time.
Transportation with a courier company will be the most appropriate method for the majority of people who start. The company’s messaging, widely used in China is DHL, UPS and FedEx. With the courier service, you get fast delivery times and an online tracking service. Most messaging shipments take 2-5 business days to get to anywhere in the world.
Do you support delivery to FBA warehouses?
Yes, we do support delivery to FBA warehouses. Please make sure you have confirmed your delivery and labeling requirements with Amazon before placing your customized order.We have Many years of experience in operating Amazon and serving as Amazon’s supplier. We can provide you with consulting services that meet Amazon’s requirements in packaging,labeling, transportation and other aspects.
Do You Ship Internationally?
widely used in China is DHL, UPS and FedEx. With the courier service, you get fast delivery times and an online tracking service. Most messaging shipments take 2-5 business days to get to anywhere in the world.
When will you ship my order?
Once your order is approved, we produce your products with 3~5 working days. and we will send an email confirmation with your booking details and confirm cargo details (dimensions, weight, volume, cargo ready date, etc) then send your order out.
What Payment Methods Are Accepted?
Please refer to this list for different payment methods and their respective fees*:
1.Credit/Debit Card supported currencies:
2. Online Transfer transaction fee details（The actual amount of the transaction fee is in local currency, which has exchange rate fluctuations.）:
3.Online Bank Payment transaction fee details:
4.Online Bank Payment- European accounts that support online payments: French and German Only
5.Countries that support domestic wire transfer: US, Australia, Canada, UK, Japan, New Zealand，and other European countries
6.Limitations on domestic wire transfer: No limitation for payments in USD and up to US $1000,000 for other currencies
7.Supported currencies in international wire transfers: We recommend you pay in USD as paying with other currencies may introduce additional charges.
Is Buying On-Line Safe?
If there’s an issue with your order, request a refund within 30 days of product delivery.
Orders and Returns
How do I place an Order?
1. Find a product you interesting in it then contact our customer
2. We will make sample for mockup for you approve
3. Once we confimed sample and fee we will produce your order soon
Do I need an account to place an order?
Who should I to contact if I have any queries?
please contact our customer as below information:
How Can I Cancel Or Change My Order?
We support cancel and change your Order. Please refer to our Returns-refunds Policy
How Do I Track My Order?
How Can I Return a Product?
Please refer to our Returns-refunds Policy