Have Greater Peace of Mind
If product quality or ship date varies from what you and Galink Ltd agreed to in your Trade Assurance order, we work toward a satisfactory outcome — including refund where appropriate.
Returns & Refund Policy — Galink Ltd
Clear returns and refund policy for OEM/ODM custom textile orders — personalized vs non-personalized rules, 30-minute cancellation grace, 14-day defect window, and 30-day Trade Assurance post-delivery protection.
30 days
On-time ship date
Trade Assurance mediation
30 days
Product quality
Post-delivery refund request
14 days
Defect reporting
From delivery date
30 min
Cancel grace
Full refund window
Understanding Return Policies
Before placing an OEM/ODM order, understand how Galink Ltd handles returns, refunds, and exchanges. Custom textile programs differ from retail purchases: personalized goods are made to your specifications and generally cannot be resold. Our policy balances buyer protection (Trade Assurance, defect remediation) with the nature of made-to-order production.
- Read policy terms before purchase — conditions vary for personalized vs blank wholesale stock
- Keep order confirmation, mockup approval, and proof of payment
- Inspect goods on arrival and report defects within 14 days with photos
- Contact support before shipping any return — unauthorized returns may not be accepted
1. Personalized Products (Custom-Made)
Custom-made OEM/ODM textile items cannot be returned unless faulty. Personalized orders (custom logo, size, fabric, print) are produced to buyer specifications and have no resale value at the factory.
- Non-faulty personalized goods: not eligible for return or restocking
- Faulty goods: repair, replace, or refund at Galink Ltd discretion
- Report defects within 14 days of delivery with photos via info@galinkltd.com
- Email a clear defect image first — many claims resolve without physical return
- Physical returns only after support authorization; use DHL/UPS signed-for delivery
- Return postage reimbursed at our discretion when fault is confirmed; buyer pays upfront unless we are at fault
2. Non-Personalized Products (Wholesale Blank)
For blank stock and finished goods without customization, standard wholesale return rules apply. B2B wholesale accounts are business-to-business contracts — consumer cooling-off rules do not apply.
- Cancel within 14 days of delivery; return unused goods within 14 days of notice
- Manufacturing faults (stitching, hemming, scratches) repaired or replaced free of charge
- Return shipping on non-defective returns is the buyer's responsibility
- Restocking fee may apply on large non-defective returns (typically 20–40% of order value)
- Fair wear and tear, misuse, or accidental damage are not covered
3. Cancellations & Refunds
Within 30 minutes
We wait 30 minutes after order placement before production starts. Contact us within this window to edit or cancel for a full refund.
After 30 minutes
Once production begins, materials and labor are committed to your order. Cancellation may incur a mandatory 20% charge or partial refund depending on production stage. Mockup/artwork work delivered is non-refundable.
Before and after delivery: raise concerns within 14 days of receiving personalized goods using our contact form with order number and photos. Our team responds on average within 12 working hours.
4. Trade Assurance Protection
Galink Ltd offers Trade Assurance escrow on OEM/ODM orders — 30 days of post-delivery protection if product quality or ship date differs from the agreed terms.
Convenient Options
Multiple payment methods supported, including wire transfer, card, and Trade Assurance escrow — flexible options for qualified B2B buyers.
Payment Security
Secure payment processing and Transaction Center records help you track and reconcile funds through production and shipment.
Extended Support
30 days after delivery, if you are not satisfied with product quality, you may request refund mediation. Online order and communication records support resolution.
5. How to Report a Defect
- Take clear photos of the defect, carton/shipping label, and full product
- Email to info@galinkltd.com with order number and brief description
- QC team reviews within 48 hours and proposes repair, replacement, or partial refund
- Coordinate physical return only if required — use tracked signed-for shipping
Quick Specs — Returns at Galink Ltd
- Personalized products: non-returnable unless faulty
- Non-personalized products: 14-day cancel + 14-day return window
- Defect window: 14 days from delivery
- Cancellation grace period: 30 minutes from order placement
- After 30 min cancel: up to 20% charge once production starts
- Trade Assurance: 30 days post-delivery protection
- Defect reporting: email info@galinkltd.com with photos
- Defect resolution: typically within 5 business days
- Restocking fee: large non-defective returns (20–40%)
- Return shipping (non-defective): buyer's responsibility
- Custom artwork: non-refundable after delivery
Frequently Asked Questions
Can I return a custom-made product at Galink Ltd?
What is the return window for non-personalized wholesale orders?
How long do I have to cancel an order?
What is Trade Assurance and how does it protect my order?
How do I report a defect on a custom textile order?
Is there a restocking fee for returns?
Need Help With a Return or Refund?
Contact our support team — we respond within 24 hours and aim to resolve defect claims within 5 business days.