BRD-002 · Help Center · 75 Q&A

Help Center — Frequently Asked Questions

Answers for B2B buyers — shipping, payment, orders, returns, plus product FAQs for beach towels, bags, blankets, towels, and accessories. MOQ 50 pcs · Suzhou OEM factory.

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Shipping & Delivery

What shipping methods are available?

Express courier (DHL, UPS, FedEx), air freight (to door or port), sea freight (to door or port), land freight, and postal services are available for Trade Assurance and standard OEM/ODM orders. Select the shipping method with our sales team when placing your order.

How long will it take to get my package?

Express courier typically delivers in 2–5 business days to major destinations. Air freight door-to-door runs about 5–7 days. Sea freight to port or door typically takes 2–4 weeks. Postal/economy post may take 2–5 weeks for small sample shipments.

Do you ship internationally?

Yes. Galink Ltd ships worldwide from our Suzhou factory via express, air, sea, and postal services. FOB, CIF, and DDP terms available to US, UK, AU, CA, EU, and other markets.

Do you support delivery to FBA warehouses?

Yes. Amazon FBA delivery with compliant carton labeling, poly bag warnings, and required stickers. Confirm FBA requirements with Amazon before order confirmation.

When will you ship my order?

After sample approval, bulk production runs per agreed lead time (typically 20 days). Pre-shipment AQL 2.5 inspection completes before dispatch. Tracking issued once goods leave our facility.

Payment

What payment methods are accepted?

Credit/debit card, domestic and international wire transfer (USD recommended), Trade Assurance escrow, and other methods per order.

Is buying online safe?

Yes. Trade Assurance escrow protects OEM/ODM payments. Request a refund within 30 days if quality or ship date differs from agreement. See returns and refunds for defect policy.

Is Trade Assurance available?

Yes. Funds release against pre-shipment inspection (AQL 2.5) and shipping documentation, with 30 days post-delivery protection.

Orders & Process

How do I place an order?

Contact sales via quote form, info@galinkltd.com, or WhatsApp +86 18938934776. Brief → 48h mockup → sample → bulk production. See custom process and order steps.

Do I need an account to place an order?

No account required. Place orders via email, WhatsApp, or the online quote form.

How long does the customization process take?

Typically 4–6 weeks: 48h mockup → 7–14d sample → 20d bulk after sample approval, plus transit.

How do I track my order?

Courier or freight tracking number provided by email after dispatch. QC reports and packing lists shared before shipment.

Can I get a sample before placing a bulk order?

Yes — 2–5 units per SKU after mockup approval. Sample fees credited against bulk orders within 60 days.

How can I cancel or change my order?

30-minute full-refund grace period. After that, cancellation depends on production status. See returns and refunds policy.

Returns & Refunds

How can I return a product?

Non-personalized wholesale orders: 14-day cancellation window. Custom OEM/ODM items non-returnable unless faulty. Full policy →

Can I return a custom-made product?

Only if faulty or not matching approved mockup. Report within 14 days with photos for repair, replacement, or refund.

What is the return and refund policy?

Manufacturing faults repaired/replaced free. Defects reported within 14 days to info@galinkltd.com. Trade Assurance adds post-delivery protection.

How do I report a defect?

Email photos, carton label, and order number to info@galinkltd.com. QC review within 48 hours.

How long do I have to cancel an order?

30-minute full refund after placement; terms vary once production starts.

Custom Products & Specifications

What is the MOQ for custom products?

Standard MOQ is 50 pcs per design across beach towels, blankets, bags, towels, and accessories.

What are the dimensions of custom beach towels?

Common sizes: 80×160 cm, 90×180 cm, round diameters 140–180 cm, and custom dimensions on request.

How do I customize my own beach towel?

Send photos, artwork, or logos to info@galinkltd.com or WhatsApp. Free mockup within 48 hours, then sample and bulk production.

Do you offer custom sizes and fabric specifications?

Yes — custom sizes, GSM, cotton/polyester/microfiber blends, and decoration methods (sublimation, screen print, embroidery, woven labels).

Will you provide a GRS certificate?

Yes — GRS recycled content documentation and Sedex SMETA audit summaries on request.

Which material is better: cotton or microfiber for beach towels?

Cotton terry feels plush and absorbent but heavier and slower to dry. Microfiber is lightweight, quick-drying, sand-resistant — ideal for travel and promotional programs. See microfiber beach towels.

What is the difference between embroidery and screen printing?

Embroidery stitches logo into fabric — durable, premium for small logos. Screen printing suits bold graphics at volume. Dye-sublimation covers full-surface photographic prints on polyester/microfiber.

Can I print a high-resolution photo on a towel?

Yes — dye-sublimation on polyester or microfiber bonds ink for photographic detail across the full towel surface.

Artwork & Design

Do you provide free design service?

Yes — free layout, mockup, vector conversion for qualified B2B orders. Free artwork service →

What artwork file formats do you accept?

Vector AI/EPS/PDF preferred; raster PNG/JPG/TIFF at 300 DPI minimum. Full spec →

What is the minimum DPI for raster artwork?

300 DPI at final print size. Vector format strongly preferred for logos.

Can I use Pantone (PMS) colors for dye-sublimation?

PMS on screen print and embroidery. Dye-sublimation approximates Pantone in CMYK — use spot-color screen print for exact brand match.

How long does the mockup take?

48 hours after brief confirmation; revisions typically within 24 hours.

What if my artwork doesn't meet the spec?

Free preparation included — vector conversion, font embedding, bleed/safe area setup at no extra charge.

Company & Factory

Why choose Galink Ltd over a trading company?

Factory-direct OEM/ODM at GRS & Sedex certified Suzhou facility — no trading markup. Why choose us →

What certifications does Galink Ltd hold?

GRS recycled content traceability and Sedex SMETA labor/ethics audits.

Where is the Galink Ltd factory located?

No. 370, Yintong Road, Suzhou, Jiangsu, China. About our factory →

Can Galink Ltd handle multi-category orders?

Yes — one PO, one lead time, one QC pass, one shipment for towels, blankets, bags, and accessories.

Contact & Support

How do I request a quote from Galink Ltd?

Submit quote form or email info@galinkltd.com with product spec, quantity, and delivery destination. Response within 24 hours.

Who should I contact if I have any queries?

Phone/WhatsApp: +86 18938934776 · Email: info@galinkltd.com · Suzhou sales team, no intermediary.

What information should I include in my inquiry?

Product category, quantity, dimensions, fabric/GSM, decoration method, logo files, delivery date, shipping destination (FBA if applicable).

What are Galink Ltd business hours?

Mon–Fri 9:00–18:00 CST. Email answered within 24h on next business day.

Custom Beach Towels

What makes a beach towel "microfiber"?

Ultra-fine polyester/polyamide blend at 200–400 GSM. Dries 4–6× faster than cotton terry, lightweight, shakes off sand. Microfiber hub →

What's the best GSM for microfiber beach towels?

200–250 GSM travel-tier · 260–300 GSM mid-promotional (best-selling) · 300–400 GSM premium resort. Below 200 GSM too thin; above 400 GSM loses lightweight benefit.

What makes a beach towel "quick-dry"?

Waffle or lightweight synthetic weave releasing water faster than cotton terry — typically 25–45 min vs 2–3 hrs for terry. Quick-dry hub →

What's the best GSM for quick-dry beach towels?

350–400 GSM waffle cotton for resort/pool · 200–300 GSM synthetic waffle for travel-retail and promos.

What makes a beach towel sand-free?

Tight-weave microfiber or special finish so sand shakes off instead of embedding in fibers. Sand-free hub →

What's the standard round beach towel diameter?

Common diameters: 140–150 cm (promotional/travel), 180 cm (resort/events). Custom diameters on request. Round towels →

Are round beach towels just circular blankets?

Same product family — round beach towels use towel-grade GSM (200–500) and sublimation print for beach use; also called circular beach blankets for outdoor/picnic contexts.

What edge-finish options are available for round beach towels?

Standard overlock, fringed edge, and piped binding. Confirm edge finish at brief stage for resort and event programs.

Can beach towels be custom printed with our logo?

Yes — full-surface dye-sublimation, reactive print, screen print, and corner embroidery across microfiber, quick-dry, round, and sand-free bases. Custom printed →

Are beach towels suitable for embroidery?

Yes on 300–400 GSM premium microfiber and cotton terry — corner placement recommended. Full-surface programs use sublimation instead.

Custom Bags

What types of custom bags do you manufacture?

Tote, drawstring, canvas, backpacks, cooler, cosmetic, duffel, gift, lunch, reusable, velvet, and fashion bags — OEM/ODM with private-label packaging. Custom bags hub →

What is the MOQ for custom bags?

50 pcs per design for OEM and ODM bag programs.

What is the lead time for bulk custom bag orders?

20 days bulk after sample approval; sample production 5–7 days. FOB Shanghai/Ningbo, CIF/DDP available.

Do you offer eco-friendly certified custom bags?

Yes — GRS-certified factory with recycled cotton, rPET, and organic cotton options.

Are custom bags suitable for retail and corporate use?

Yes — retail stores, corporate events, schools, weddings, and resort amenities with full OEM/ODM private-label support.

Custom Blankets

What is the MOQ for custom blankets?

50 pcs per design for OEM/ODM blanket programs.

What blanket types do you manufacture?

Hoodie, flannel, sherpa, throw, and photo blankets with dye-sublimation or embroidery branding. Custom blankets hub →

Custom Towels (Bath, Hand & Golf)

What types of custom towels do you manufacture?

Bath towels (27×52 to 35×70 in), hand towels (16×28 to 18×30 in), and golf towels (12×18 to 16×24 in) with embroidery, jacquard, or print. Custom towels hub →

What is the MOQ for custom towels?

50 pcs per design — bath, hand, and golf programs.

What is the lead time for bulk custom towel orders?

20 days bulk after sample approval; 7–14 day sample lead; 48h mockup.

Do you offer custom logo towels for hotels and resorts?

Yes — corner embroidery and woven labels for 4–5 star hotel and resort bath/hand towel programs.

Are custom towels GRS certified?

Production at GRS & Sedex certified Suzhou factory; recycled content options available on request.

What sizes of custom bath towels do you offer?

27×52 in standard · 30×56 in oversized · 35×70 in bath sheet. Custom sizes above 1,000 pcs.

What GSM is best for hotel bath towels?

500–550 GSM for 4-star · 600–700 GSM luxury/resort · 400–500 GSM mid-tier chains.

What sizes of custom hand towels do you offer?

16×28 in standard · 18×30 in oversized spa · 11×18 in fingertip for powder rooms.

Can you put a logo on hand towels?

Corner embroidery, center print, or woven label — free mockup before sampling.

What sizes of custom golf towels do you offer?

12×18 in standard · 16×24 in oversized · 16×24 tri-fold for pro shop retail.

Do custom golf towels come with clips?

Yes — aluminum carabiner (silver/black/gold), grommet + hook, fabric loop, or corner hook options.

What is the best material for golf towels?

Waffle weave cotton 300–400 GSM for member programs; terry loop 400–600 GSM for premium clubs; microfiber for tournament giveaways with full-surface print.